Crane Product Service Manager (St. Louis, MO)

Kirby-Smith Machinery is accepting applications for a Crane Product Service Manager (St. Louis, MO)

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Service Manager Benefits 

  • Medical, Dental & Vision Insurance
  • Paid time off and vacation
  • Short/Long Term Disability
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Health and wellness
  • Above average industry pay

Product Service Manager Responsibilities 

  • Accept requests from internal and external customers for repairs to equipment within scope of responsibility
  • Determine flat rate pricing and prepare quotes for customers
  • Open work orders, assign the appropriate technician to perform the repairs and provide the flat rate hours quoted
  • Determine which repairs are warrantable vs. customer billing
  • Monitor progress of repairs and keep customers informed of progress
  • Review completed work order and write and invoice description of work performed
  • Monitor work in process and on a daily basis,   keep the labor to a maximum of 50 hours per technician
  • Track and schedule factory campaigns and ensure they are completed by set deadlines
  • Maintain the parts returns from technicians to established percentage goals
  • Complete all  paperwork related to the department in a timely manner
  • Actively oversee safety practices of employees and correct as needed; actively support and encourage safety training and compliance with all safety procedures
  • Actively promote positive interdepartmental relations
  • Actively support and administer company policies and procedures
  • Manage employee performance appraisals in a productive and timely manner
  • Maintain open and continuous communications with Service Manager on work issues and employee matters

Product Service Manager Qualifications

  • High School Education or Equivalent
  • Computer literacy is necessary
  • Excellent oral and written communication skills are a must
  • Excellent organizational skills to appropriately manage high volume of department paperwork
  • Five years’ experience as a technician in a related field, two of which were in a lead role (or equivalent experience)
  • Experience or training in management concepts and practices or the willingness and ability to obtain such training and apply it in an acceptable and approved manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To learn more and apply for this position click here.
Learn more about Kirby-Smith Machinery here.