Customer Service Representative 1st and 2nd Shift (Jacksonville, FL)

Customer Service Representative 1st and 2nd Shift

Full Time

Requisition ID: 1091

A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best help customers.

 

Customer Service Representative employees must:

 

  • Steal toe boots/shoes.
  • are not using cellular phones while on duty.
  • Have excellent written and verbal communication skills.
  • Able to follow verbal and written instructions.
  • Able to multi-task.

 

Essential Duties and Responsibilities:

 

  • Maintain coordination of team functions, ensuring continuous control of the daily team operations. Consistently aware of work conditions, time, service, and quality.
  • Establishes leadership in terms of setting examples in appearance, attendance, demeanor, responsibility, and dedication to the company.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; advising management; offering solutions to solve the problem; expediting correction or adjustment; and following up with the customer to ensure resolution.
  • Reviews orders and receiving documents in the AS400 system and ensures accuracy and proper documentation.
  • Preparation of outbound shipping documents as well as responding to inquiries and processing orders.
  • Assists in the assembly and organization of the team each workday.
  • Assist the operation supervisor in resolving any discrepancies related to inbound and outbound shipments of products. Assists in the maintenance of decorum within the team and helps keep the team focused.
  • Informs the supervisor of situations that are unsafe or not in the best interest of the team.
  • Responsible for ensuring all team tasks are completed by the end of the shift.
  • Leads by example in demonstrating proper production procedures.
  • Works on miscellaneous projects as needed and multi-task is a must.
  • Able to function independently, exercise sound judgment, and demonstrate initiative and tact in handling all the above responsibilities.
  • Adhering to the Company’s safety policies and procedures, those set out by OSHA.
  • Additional duties as assigned.

Education & Experience Requirement:

  • Knowledge and willingness to perform all responsibilities of each position within the team.
  • Excellent interpersonal skills, respectful and kind to self and others.
  • Resourceful, well-organized, and dependable.
  • Good organizational skills
  • Ability to communicate with diverse personalities.
  • Comfortable serving in a leadership role.
  • Be attentive to details and be able to work and make decisions logically and independently.
  • Experience with AS400. (A plus)
  • Experience with WMS systems. (A plus)
  • Good understanding of warehouse operations.
  • Intermediate skill level in Word and Excel.
  • Familiarity with export requirements and documents.
  • High School Diploma or equivalent.

Physical Demands/Work Environment:

  • Ability to regularly stand, walk long distances, and talk and hear.
  • Ability to frequently use hands and arms to grab, handle or feel, and reach.
  • Ability to occasionally sit and stoop, kneel, crouch, climb, or crawl.
  • Ability to occasionally climb ladders or stairs.
  • Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 150 pounds, with assistance or lifting machinery as necessary.
  • Must wear Seaonus required safety PPE, Safety vest, hardhat, gloves, etc.
  • Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Working indoors and outdoors.
  • Excessive heat or cold, and extreme weather conditions, excessive humidity or dampness or chilling.
  • Slippery and uneven walking surfaces.
  • Working around machinery with moving parts.
  • Working around moving objects, vehicles, and moving machinery/heavy equipment.

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