F & M Mafco is accepting applications for a Customer Success Administrator in Harrison, OH. F&M MAFCO, a wholly owned entity of AMECO is looking to hire a highly motivated Customer Success Administrator . Primary focus of this role is to provide internal support and use of various platforms within the organization to increase sales and customer retention. Support Director in reporting, quota setting, program implementation, and sales force productivity. Proactively identifying procedural or system inefficiencies.
Core responsibilities include:
Supervision of Sales Support Team
- Oversight of workload distribution
- Large quote pricing review and accuracy
- Managing deadlines
- Price increase management process
- KPI Reports and Sales Dashboards
- Contract Uploads
- Contract price management
- Contract price increase notification management
- Quote standardization
- Evaluate and implement solutions to sales technology
- Continuous process improvement
- Customer retention touch points
- Facilitate customer report requests
We are looking for someone who is:
- Advanced Microsoft Office skills, especially Excel and PowerPoint
- Experience working with SAP and Power BI, preferred
- Organized, accurate, focused and goal-oriented
- Able to adapt to a dynamic and fast paced environment
- Thrives on wearing multiple hats
- Prior experience leading others
- Experience in data analysis/data reporting
- Deadline driven
- Sense of humor a plus!
- Strong Project Management & Organization skills, with ability to prioritize work volume
- Proven winner. No matter what – figures out a way to succeed.
- Strong written and verbal communication skills
- Team player. We win and lose as a team!
- Must be very familiar with using a customer relationship management (CRM) program.
What we provide
In return, we invest in our associates through career development, continued training, advancement opportunities, job stability and a competitive compensation and benefit package. This is a full-time Supervisory role with growth potential in an expanding company. If this sounds interesting to you, please send us your resume!
Online: https://phg.tbe.taleo.net/phg02/ats/careers/requisition.jsp org=MAFCO&cws=1&rid=563
To learn more and apply for this position, click here.
Learn more about F & M Mafco here.