Inside Sales Representative (Bossier City, Kenner, Lake Charles, and Reserve, LA)


Louisiana CAT is accepting applications for an Inside Sales Representative (Bossier City, Kenner, Lake Charles, and Reserve, LA)


The Product Support Inside Sales Representative's goal will be to increase their assigned Retail (small medium sized) Customer's overall experience, identify and qualify new customers, while increasing sales revenue for Parts and Service. The ISR is the "voice of the dealership to the customer, and the voice of the customer to the dealership."


  • Build relationships with existing and potential customers in your territory
  • Establish customer relationships with you as a single point of contact
  • Qualify, maintain, and update customer account and asset information using CRM system
  • Manage CQI (Customer Quality Index)
  • Place open dialogue calls to assigned accounts (20+ connected per day)
  • Field and direct incoming customer calls appropriately
  • Learn, understand, and advise solutions for your customer's business issues
  • Prospect/quote/sell parts, service, customer support agreements, and maintenance supplies
  • Generate and forward comprehensive leads for everything the Company offers
  • Know/apply all promotions and marketing campaigns when applicable
  • Become accustomed to understanding customer buying signals and learn to close deals
  • Maintain knowledge of competitive pricing, procedures, and trends
  • Understand full-range of new and existing capabilities and features of all the Company's products
  • Research and stay current on changes to existing part and service offerings
  • Collaborate with outside Part Service Sales Representatives and Service Department personnel


  • You will promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations
  • You will develop a knowledge base of parts and service offerings
  • You will maintain good work habits and positively promote Caterpillar and Louisiana CAT
  • You will have the tools and building blocks to MAKE A CAREER here at Louisiana CAT


  • REQUIRED: Bachelor's degree in Business, Marketing, or related field
  • REQUIRED: Good verbal communication skills, mechanical aptitude, and problem-solving ability
  • REQUIRED: Proficiency in Microsoft Word, Excel, and Outlook
  • REQUIRED: Ability to multi-task in an organized, effectively, timely, and professional manner
  • HIGHLY PREFERRED: Well-developed communication and organizational skills
  • HIGHLY PREFERRED: Proficiency in computers and related software


  • SHIFT: 8am 5pm Monday - Friday
  • Will require physical movement as listed in the job description


  • We require strict compliance with PPE (personal protective equipment) safety regulations
  • We maintain compliance with all Federal, State and Local safety and company regulations
  • All employees must follow all Company Health, Safety & Environmental (HSE) procedures
  • Louisiana Cat is a drug-free workplace


  • We are known for service quality and unsurpassed customer relationships guided by our strong company values, culture and safety standards
  • We have energy, focus and passion delivering results because what we do impacts our customers each and every day
  • We work across Construction, Electrical Power, Forestry, Governmental, Heavy Equipment, Industrial, Landscaping, Marine Engines and Oil & Gas industries
  • We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana CAT
  • We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs to meet family and work lifestyles


Louisiana CAT is the only authorized Caterpillar Dealer for the state of Louisiana. We provide Caterpillar Equipment, Service, Parts and Engines to customers across a wide range of industries. We are guided by our strong company culture, safety standards and activities in the communities in which we operate. We seek out employees who are inspired by our timeless values, thrive in growing company environment and want to become a part of a dynamic company backed by 85+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

Louisiana CAT (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). M/F/D/V and we proudly hire U.S. Veterans.

For more information and to apply for this position click here.


Learn more about Louisiana CAT here.