Product Support Specialist (Louisville, KY)

Fuchs North America is accepting applications for a Product Support Specialist in Louisville, KY.

Job Description:

Overview:

Powerscreen USA, a part of the Terex Materials Processing segment, located in Louisville, Kentucky is seeking a Product Support Specialist to support both the Powerscreen and Finlay brands.

This position is responsible for handling assigned customer inquiries pertaining to price and availability along with parts help identification.  Manages customer order book from placement of order to the closing of the order.

Responsibilities:

Essential functions include but are not limited to:

  • Receive and respond to all customer inquiries and complaints within a 24 to 48 hour turn around via email or phone.
  • Manage all assigned orders with focus on "emergency" order by expediting thru supply chain.
  • Enter requisitions for order placement with supply chain.
  • Communicate to factory thru the Help Desk system (follow-up, follow-thru, and close issues once resolved)
  • Complaint resolution or move to appropriate team member for resolution.
  • Other duties as assigned.

Qualifications:

Basic Qualifications:

Experience with Oracle ERP system or SAP.

College degree preferred or combination of education and experience that provides the required knowledge, skills, and abilities necessary to perform the duties of this position.

3+ years’ experience in a customer service & team-oriented environment. Preference for experience in specialized call center w/strong orientation for prompt accurate response.

Preferred Qualifications:

  • Proficient in conflict resolution
  • Patience and persistence in service of the customer and the ability to work under pressure.  Must be able to provide accurate and fast response to customer needs.
  • Strong problem solving skills w/the ability to think critically and outside-the-box
  • Ability to write and communicate professionally with both customers and co-workers
  • Able to speak, read, and write fluently in the English language.  Bi-lingual language skills a plus
  • Basic mathematical skills along w/the ability to complete multiple tasks simultaneously
  • Proficient in the use of MS Word and Excel programs
  • Demonstrated ability to work closely in team environment w/manager and co-workers
  • Strong ability to be able to work independently with very little supervision
  • Strong time management and prioritizing skills with the ability to work across 3 different time zones
  • Must be willing to go the extra mile while maintaining a positive attitude
  • Must be willing to work longer hours if necessary during peak season

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!

To learn more and apply for this position, click here.

Learn more about Fuchs North America here.