Service Coordinator (New Iberia, Lafayette and Reserve LA)

Louisiana CAT is accepting applications for Service Coordinator (New Iberia, Lafayette and Reserve LA) 

THE OPPORTUNITY

We are searching for a SERVICE COORDINATOR to join our growing operations at our New Iberia, Louisiana location. 

YOU

The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business. 

YOUR CONTRIBUTION

  • Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
  • Prepare quotes for repairs and convey information to customers
  • Open, review, and close work orders
  • Monitor work in progress and effectively communicate any necessary changes to the customer
  • Convey information between sales, service, and customer efficiently 

YOUR VALUE

  • You will development and maintain long-term sales & service relationships with our customers
  • You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
  • You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
  • You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat 

MOST IMPORTANT QUALIFICATIONS

  • HIGHLY PREFFERED: Bachelor's Degree in related field
  • HIGHLY PREFERRED: Minimum 2+ years relevant work experience
  • REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
  • REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
  • REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization 

JOB FACTS

  • SCHEDULE: Monday Friday from 7am - 5:30pm; you will be required to be on call some Saturdays
  • Will require physical movement as listed in the job description

SAFETY IN ALL WE DO

  • We require strict compliance with PPE (personal protective equipment) safety regulations
  • We maintain compliance with all Federal, State and Local safety and company regulations
  • All employees must follow all Company Health, Safety & Environmental (HSE) procedures
  • Louisiana Cat is a drug-free workplace

WHY PEOPLE JOIN LOUISIANA CAT

  • We are known for service quality and unsurpassed customer relationships guided by our strong company values, culture and safety standards
  • We have energy, focus and passion delivering results because what we do impacts our customers each and every day
  • We work across Construction, Electrical Power, Forestry, Governmental, Heavy Equipment, Industrial, Landscaping, Marine Engines and Oil & Gas industries
  • We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana CAT
  • We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs to meet family and work lifestyles

WHO WE ARE

Louisiana CAT is the only authorized Caterpillar Dealer for the state of Louisiana. We provide Caterpillar Equipment, Service, Parts and Engines to customers across a wide range of industries. We are guided by our strong company culture, safety standards and activities in the communities in which we operate. We seek out employees who are inspired by our timeless values, thrive in growing company environment and want to become a part of a dynamic company backed by 85+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

For more information and to apply for this position click here.
Learn more about Louisiana CAT here.