Technical Support Analyst (St. Louis, MO)

Alberici is a diversified construction company that partners with leading organizations to build the critical structures that improve lives and strengthen communities.

Since our founding in 1918, Alberici has built some of North America’s most challenging projects. Along the way, we’ve earned a reputation for executing with quality, safety and trust backed by 100+ years of experience providing construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process and water industries.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest, and are committed to investing in our people and providing the training and resources they need to learn, grow and advance.

Are you Built for the Challenge?

Position Overview:

Essential Duties and Responsibilities include the following; however, other duties may be assigned.  To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Configures and installs computer hardware and software.
  • Maintains IT work areas.
  • Upgrades hardware and software components.
  • Maintains IT hardware asset and software tracking.
  • Remains abreast of changes in user and system software and hardware requirements.
  • Provides first level end-user support.
  • Maintains IT helpdesk ticketing system.

 

Management Responsibilities

None.

 

Additional Duties and Responsibilities

  • Supports and adheres to the matrix organization format.
  • Models and reinforces safety as a top priority of the organization.  Always wears a hard hat and other appropriate personal protective equipment in the field.
  • Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
  • Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
  • Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
  • Performs other duties as assigned by the Supervisor.

 

Education, Experience, and Skills

Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.

 

Technical and Mental Skills

  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Writes routine reports and correspondence.
  • Speaks effectively before groups of customers or employees of organization.
  • Defines problems, collects data, establishes facts, and draws valid conclusions.
  • Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Organizes and manages time, duties, and activities efficiently.

 

#LI - Hybrid


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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