Warranty Administrator (Stanley, NC)

Sennebogen is accepting applications for a Warranty Administrator in Stanley, NC.

ABOUT SENNEBOGEN

Established in America in the year 2000, SENNEBOGEN LLC quickly became a leader in specialized equipment solutions for recycling and scrap metal yards, demolition, barge and port operations, log-handling, transfer stations and waste facilities.

A growing network of SENNEBOGEN distributors throughout North and South

America provides expert support in material handler applications and ongoing maintenance, repairs, parts, and service support.

Our 100,000 sq. ft. (9300 m²) facility near Charlotte (Stanley), NC is home to:

America’s largest inventory of material handler repair parts and major components

A dedicated training facility for hands-on instruction for parts and service technicians, operators, and sales consultants

Engineering services for customization of SENNEBOGEN equipment

Work for a dynamic industry leader who is dedicated to partnering with a network to deliver the best service to end users.

SENNEBOGEN LLC takes care of its employees:

Company pays 100% for medical, dental, and vision for the employees and their dependents.

Company pays on monthly basis, relieving the stress of budgeting throughout the month.

Company offers 401K, with a company match, and Profit-Sharing program.
Warranty Administrator Responsibilities:

Determine if warranty falls within the guidelines of defective or a workmanship issue(s). Communicate issues with parts and service departments.

Warranty Administrator Duties:

• Update warranty manuals as required.
• Update Flat rate manual as required.
• Send all updated manuals to all dealers as necessary.
• Review all submitted warranty claims and determine if warranty is valid, determine if all submitted information falls within guidelines, and validate all pricing in the business system.
• Send warranty notifications to dealer stating what’s covered or not covered and explain on the notification why.
• Create and send credit notifications to dealers.
• Send return authorization notifications to dealers and track returned components.
• Submit warranty claims to factory (SENNEBOGEN Germany) and other vendors.
• Ship damaged components back to factory in Germany…includes packaging.
• Keep records of dealer’s annual labor and mileage rates
• Inform factory of reoccurring failures
• Create Power Point presentation for warranty orientation for dealers, ASP’s and internal.
• Assist parts department with technical issues and or known problems.
• Assist parts department with stock levels.
• Inspect component failures to determine the cause and create failure reports for dealer.
• Assist service department with reoccurring issues so there is a communication flow.

Other Benefits:

• PTO consists of Vacation time, Sick time, and day off for birthday
• 10 paid holidays
• Continuous learning

Skill Requirements:

• Understanding of failure analysis/heavy equipment
• Detail-oriented with strong organizational & communication skills
• Deadline-oriented
• Time Management
• Verbal Communication
• A positive, can-do attitude
• Analytical skillset to use data to drive direction/strategy
• Intermediate/Advanced knowledge of
• Microsoft Excel and PowerPoint

To learn more and apply for this position, click here.

Learn more about Sennebogen here.